Judith and John Webb
This is a note of appreciation for your dealership and for your employee Bryan Hays. He solved our ongoing Subaru oil consumption issues. We first went back to the Dalles where we had purchased the car but they refused to help us on more than one occasion. They did do an oil consumption test, but they told me it with was within normal limits and blamed me for the way I must drive the car. The light first went on at 9000 miles and repeatedly more frequently. I happened to stop at Gresham Subaru with my mothers Subaru one day and told them about our very frustrating experience. Your employee Bryan Hays immediately told me that he would solve the issue. He did an oil consumption test and I ended up getting a new short block engine. I will be forever grateful for Bryans help and honesty! He gave me a loaner car, which I had to put a lot of miles on, because I had appointments in Portland that week. He is a GREAT employee!!! I will also use your dealership if I purchase a new Subaru in the future. Also, I will use your dealership for all future Subaru service. I hope that you will acknowledge him as a fantastic employee! Thank you so much to Bryan, he has restored our faith in Subaru! If there is a link to tell Subaru of America about our great experience with your dealership, please send it to me and I would be happy to inform them of how great your dealership is. Everyone else there was very nice and helpful also. THANK YOU!
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This place is awesome! The guys in the parts department know exactly what they are talking about and are very helpful. They took the time to "explain the job" and gave us a few tips and tricks in case it didn't go perfect. Saved us a ton of time. I will be returning to this place for all of my parts and service. When my Subi finally gives up the ghost I will be in their lot looking for the next one, you just can't beat their customer service and their Subaru knowledge. Check this place out - you will be happy you did.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Three years ago I purchased a Jeep Grand Cherokee from Gresham Subaru and I love it! I got a great price and the whole thing went off without a hitch. I have been returning to Gresham Subaru for all service work since then and even though they do not sell new Jeeps they are able to service and repair it cheaper and quicker than most places I have shopped. When I was in an accident about a year ago I had it towed there and when I showed up the next morning they already had a rental car for me to drive, handled everything with the insurance company, and got me back on the road in my Jeep in under 2 weeks. Everybody from Ivan, Bryan, and Jim in the body shop have been great and always exceed my expectations! I will go nowhere else! They make me feel like family!
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------I recently bought a Ford Focus from Mark Derbyshire and the experience couldn't have been better! It was my first time buying a car from a dealer and I was nervous and didn't quite understand the process. Mark took the time to explain everything to me in terms I could understand, and he made sure I was comfortable with all of the jargon. If you need a car, Mark is the guy to talk to! He listened to what I wanted and made sure I got just that. It was a great experience, when it's time to get another car I'll be calling him!
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------My whole experience from the time i submitted my purchase request on a 2012 Outback Limited was nothing less than what you would expect from a professional salesman. Ivan kept me informed the whole way until pick up day when he picked me up at the airport. Had paperwork ready and review manuals and vehicle all within an hour. Thanks to Ivan and Gresham Subaru for your ease of doing business online. Jeff Wines Beaverton,Oregon
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Good experience last week: Mark Derbyshire knows a lot about cars and useful to customers, take questions and answer seriously. We could finally close the deal, I drove home happy with my new Forester and left my 06 Forester as trade-in. Tony Nguyen
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Purchased a new Subaru Impreza Sport in February from Gresham Subaru after visiting three other local dealerships in person looking for the very hard to get model and being totally shunned because I wasn't interested in another model they had in stock.
Reached out to Gresham Subaru for an online quote and received an immediate
follow up from Mark Derbyshire who attended to my every question, tracked down
and secured the exact model I wanted and and best of all, got me a killer price
with zero hassle.
Even the little things like taking the time to walk through the owners manual
and reviewing all the features at time of pickup to working with the
friendliest finance department I've ever met made the entire experience
painless and highly recommend them.
Steve B
Kimberly G
We have purchased two cars from them now. Not only did they beat everyone else's price, but they were great to work with. The staff were great - straightshooters and not at all like the stereotypical 'car salesman' that we encountered at many of the other dealerships in the area. I would definitely buy from them again. Kimberly G
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Ivan,
I absolutely Love my Subaru Forester! Thank you for all your help in making it such an easy
Process. Thank you also for giving me such a great deal! I will keep your name and number for my future
Purchases. Claudia H
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Doug P
I inquired on the internet about a car. Mr Ivan Reece responded to my request,got me all the information I asked for, when I arrived to look at the Outback it was pulled up and ready for me to drive. All the figures Mr Reece quoted me stayed the same and it was the easiest and most comfortable experience I have ever had in purchasing a car. I bought some accessories and 2 days later, Randy the parts guy called me and scheduled my appointment. They were ready and installed everything and had me back on the road in under 2 hours when they told me it would be 2 to 3 hours and they washed my car! My daughter will be ready to purchase a car soon and I will call my friends at Gresham Nissan Subaru internet department to assist her!
Thank You,
Doug P
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| Teri Renee Alt posted on Gresham Subaru's timeline |
| "I
am sitting here looking out my window at my new 2011 Hyundai Accent
named Claire!! She would not be here if it wasn't for you guys! Thank
you all for everything you guys did!! A special thanks to Nick for
making it all possible and helping me in every way he could and a
special thanks to Tracy for putting up with me for hours!! You guys made buying my first car a wonderful experience! I will be back!! THANKS AGAIN, GRESHAM SUBARU!! :) " |
| Jeanne Winter posted on Gresham Subaru's timeline |
| "Thanks to Nick for a great experience buying my new Subaru Outback. He made the whole process fun and easy. Everyone at Gresham Subaru took great care of me. Nick, Mark, Erik and the rest of the gang. I recommend the product and service to anyone!" |
Mieschell Buelow posted on Gresham Subaru's timeline"I want to thank you and your staff for great service. Mostly because I love getting my oil changed because you carry the Bicycling magazine. This gives me a great opportunity to read it thoroughly once a month without having to purchase it. (I drive a lot). Thank you."
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Dan T
Dear Sir or Madame:
I just wanted to take a minute to tell you how thrilled I am with my experience at Gresham Subaru. I bought a 2011 Impreza sedan from your dealership last Friday and the service provided was incredible. Your Internet Manager, Justin Thorpe, did an amazing job walking through the process- I am very impressed. I will definitely recommend Gresham Subaru to all my friends and family.
Thank you again, I love my new Subaru!
Sincerely
Dan Toner
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Alison S
Dear Jeff,
I love my beautiful sparkling blue Outback! Thank you for your speediness and efficiency!
Have a Happy 4th of July!
Alison S.
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Eric L
July 8, 2013
Gresham Subaru,
I purchased a 2011 Outback from your Internet Department as Pre owned Certified.
What a great buying experience.
A big thanks to you and the staff.
I can only speak highly of the whole dealership. Justin was our initial contact and my wife and I enjoy the relationship. He did a great job by giving us a lot of his time and in helping us get acquainted with the features of the car. We appreciated his job as a salesman.
We discovered a "problem" with the car upon our return home. I contacted Justin and he promised me that they would take care of it and he was right. Between Justin, Ivan, Jim (Body Shop) and the service department, they took care of us. They were waiting for me when I arrived and immediately took care of the problem. They were all professional. I left as a Satisfied Customer.
Great car, great price, great service.
This was my first experience with Gresham Subaru and if I have the need I will be back.
Sincerely,
Eric L.
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Dear Jeff, Ivan, and Chantal,
Thanks so much for doing a PERFECT job with our new BRZ!
Hope you and your families have a wonderful holiday
Steve and Carin N
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Elaine
Dear Ivan,
Again my thanks for your help last Monday. I love my "new" Subaru Forester and the Marine Blue color is great!
It really handles very well and I love the lights are so bright.
We will be in touch about my snow tires.
warmest Regards,
Elaine
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Randy and Gail
Ivan after buying Randys Xterra from you we came back and purchased an Impreza sedan also.
We love everything about Gresham Subaru! We even drive from Salem just to get our vehicles serviced with you,
and enjoy sitting down and chatting with you while they are getting serviced. (especially the coupons!)
Enjoy the candy we made for you and we will see you at our next servicing
May the Holiday wishes shine through till the next year!
Randy & Gail Salem, Or
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Kristina L
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Matt C
Ivan,
Thank you for your excellent customer service during my Subaru purchase. While I have purchased many cars in my life, this is the first time I have
written a thank you note. It is also the only purchase experience that has me willing to recommend the sales person and the dealersgip. From start
to finish you were always in sync with me. Attached is a photo of my son & I on Mt Bachelor using the ski tickets that came with the purchase.
The 14 stayed home that trip as my son did most of the driving and is convinced a 92 Legacy is the best car ever.
Again, thank you for going the extra distance and making the purchase experience positive.
Best Regards,
Matt C.
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Shirley M
Dear Justin,
Thank you so much for all your hard work in finding my perfect car. This was truly my best car buying experience I have ever had.
I appreciate you and your work ethic.
